LIBTALK is a national mobile and online platform for direct, near real-time exchange between the citizens and the Government of Liberia on the delivery of public services. Through LIBTALK, citizens will share their concerns and experiences regarding the delivery of public services with Liberian Government Ministries, Agencies or Corporations (MACs), and receive relevant timely feedback and redress from these entities.
The Government of Liberia has set for itself an overarching goal of uniting its people and building a prosperous, inclusive and progressive state. Pillar 4 of the PAPD on governance and transparency seeks to build capable, trusted and accountable state institutions able to drive an effective and sustainable socioeconomic development agenda. Receiving and responding to citizens' concerns, experiences and perspectives about its performance, in particular, in delivering key public services, forms a key part, not only of gauging the performance of these institutions, but also of generating the evidential basis neeeded to guide their further improvement
Primarily, LIBTAK is designed as a Citizen's Feedback Mechanism. Using his or her mobile phone and a designated short code, or, writing directly into the relevant section of the libtalk portal, a citizen is able to send a short message indicating his or her experience with the delivery of a particular public service. The message is then verified and categorized by the LIBTALK system and channelled immediately to the concerned service provider for feedback and action.